Terms & Conditions bm96 – Complete Platform Usage Guide

01 Introduction & Scope of Agreement

These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and bm96 ("Platform", "We", "bm96.onl"). This document governs all aspects of your use of the website, mobile application, and all services provided by bm96.

Bm96 operates as an online entertainment and betting platform designed exclusively for users in Malaysia. All services we offer — including slot games, live casino, sports betting, fish shooting, and number games — are subject to the terms outlined here.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon publication on the website. It is your responsibility to review this document regularly.

02 Eligibility and Account Registration

2.1 Eligibility Requirements

To register and use bm96 services, you must meet all of the following requirements:

• At least 18 years on the registration date
• Resident in or legally present in Malaysia
• Have full legal capacity to enter into a binding agreement
• Not be on an active self-exclusion list from any gambling platform
• Not hold more than one active account on bm96

Bm96 reserves the right to request proof of identity and age at any time. The KYC (Know Your Customer) verification process is mandatory before any withdrawal is processed. Required documents may include a valid copy of your national ID or passport.

2.2 One Account Per User

Each individual is only permitted to hold one bm96 account. Owning multiple accounts is a serious violation and may result in all associated accounts being suspended or closed without any refund of unused balances from active bonuses.

2.3 Accuracy of Information

You are solely responsible for ensuring that all information provided during registration is accurate, complete and up to date. False or misleading information may result in your account being suspended and funds withheld until verification is completed.

03 Deposits and Payment Methods

Bm96 supports a wide range of deposit methods suited for Malaysia users, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and local bank transfers. All deposits are processed instantly or within a few minutes depending on the selected payment method.

• The minimum deposit limit is RM 10 per transaction
• Maximum deposit limits depend on your account level and the payment method used
• All deposits must be made using a bank account or e-wallet registered in your own name
• Deposits from third parties are not accepted and will be returned in full
• Bm96 does not charge any processing fees for deposits

If any deposit is not credited to your account within 30 minutes, please contact our customer support team via live chat with proof of transaction for immediate investigation.

04 Withdrawal & Winnings Processing

Bm96 is committed to processing all withdrawal requests promptly and transparently. Your winnings are yours, and we ensure the withdrawal process runs smoothly without unnecessary obstacles.

• Minimum withdrawal is RM 30 per transaction
• Standard processing time is between 5 to 15 minutes for verified accounts
• Full KYC verification is required before your first withdrawal request is processed
• Withdrawals can only be made to a bank account or e-wallet registered in your name
• Bm96 reserves the right to carry out additional security checks before approving withdrawals that exceed certain limits

05 Bonuses, Promotions and Wagering Requirements

Bm96 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements that must be met before winnings from bonus funds can be withdrawn.

5.1 General Bonus Terms

• Each bonus may only be claimed once, unless otherwise stated
• Wagering requirements are typically between 15x and 30x the bonus amount, depending on the promotion type
• Bonus validity period is as specified in the relevant promotion's terms
• Bm96 reserves the right to cancel or modify promotions at any time
• Bonus system abuse may result in account suspension without notice

5.2 Bonus Restrictions

Certain betting strategies, such as hedging using bonus funds, are strictly prohibited. bm96 uses an automated monitoring system to detect suspicious activity, and any violation will result in the cancellation of the bonus and associated wins.

06 Game Rules & Member Conduct

All bm96 members are expected to conduct themselves fairly, respectfully, and responsibly while using the platform. The following actions are strictly prohibited and may result in immediate account termination:

• Use of automation software, bots, or any tools that provide an unfair advantage
• Colluding with other players to manipulate game outcomes
• Exploiting technical errors or system bugs for personal gain
• Fraud, identity theft, or impersonation of bm96 staff
• Attempts to hack, attack, or disrupt the platform infrastructure
• Money laundering or use of funds from illegal sources

All game outcomes on bm96 are determined by a certified, independently audited Random Number Generator (RNG). No one — including bm96 staff — can manipulate game results.

07 Privacy & Data Protection

Bm96 takes member privacy very seriously. All personal data collected is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy policy, available at Privacy Policy page.

The data we collect is used solely for the following purposes: identity verification, transaction processing, service improvement, service communications and compliance with legal requirements. We do not sell your personal data to third parties for marketing purposes.

08 Account Suspension and Closure

Bm96 reserves the right to suspend or close any member's account for the following reasons without prior notice:

• Violation of any section of these Terms and Conditions
• Fraudulent or suspicious activity detected by our monitoring system
• Failure to complete the KYC verification process within the stipulated timeframe
• Requests from law enforcement authorities or relevant regulatory bodies
• There is a need to protect the integrity of the platform and other members

If your account is closed for legitimate reasons with no terms violation, any remaining real money balance (excluding bonuses) will be refunded to you in accordance with our standard procedures within 14 business days.

09 Liability Limits

Bm96 is not liable for any loss or damage arising from service disruptions, technical failures beyond our reasonable control, or valid game outcomes. Our platform is provided "as is" and we make no guarantees regarding uninterrupted continuous availability.

In all circumstances, the maximum liability of bm96 to any member shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

10 Applicable Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from the use of the bm96 platform shall first be resolved through good-faith negotiation between both parties. If negotiation fails, the dispute will be referred to binding arbitration in accordance with the applicable rules in Malaysia.

For any enquiries regarding these Terms & Conditions, please contact our support team via live chat within the platform, available 24 hours a day, 7 days a week.